Delta Air Lines Reviews
Delta Air Lines Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Delta Air Lines has a 1.9 star rating from 732 customer reviews. Consumers are mostly dissatisfied. 34% would likely recommend the airline.
Key Takeaways for Future Customers
- Check Delta Air Lines reviews before booking and expect mixed experiences with customer service.
- Be prepared to press for refunds and to follow up on lost or damaged luggage claims.
- Frequent flyers value number of destinations but note high price level and strict exchange, refund and cancellation policy.
Negative Feedback / Risk Areas
- Recurring customer complaints about poor customer service and long hold times.
- Common issues with refunds, delayed or missing baggage, flight delays and reservation errors.
- Inconsistent responses to reimbursement and damaged items.
Positive Feedback
Several reviews praise helpful agents, attentive flight attendants, on‑time wheelchair service, and some smooth bookings.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Delta Air Lines has a 1.9 star rating from 732 customer reviews. Consumers are mostly dissatisfied. 34% would likely recommend the airline.
Key Takeaways for Future Customers
- Check Delta Air Lines reviews before booking and expect mixed experiences with customer service.
- Be prepared to press for refunds and to follow up on lost or damaged luggage claims.
- Frequent flyers value number of destinations but note high price level and strict exchange, refund and cancellation policy.
Negative Feedback / Risk Areas
- Recurring customer complaints about poor customer service and long hold times.
- Common issues with refunds, delayed or missing baggage, flight delays and reservation errors.
- Inconsistent responses to reimbursement and damaged items.
Positive Feedback
Several reviews praise helpful agents, attentive flight attendants, on‑time wheelchair service, and some smooth bookings.
Media from reviews
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Pyeongtaek-Si, Gyeonggi-Do
Booking flight
The reviewer tried to contact the company before posting this review.
Multiple payment issues from website. Transferred to Tom at billing and he solved all the issues with an awesome experience. 'It's easy for a mechanic to solve a problem when he knows how to fix a car' was his response to effortlessly resolving an issue that has had me making calls for an hour.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerWe thought our flt to Paris on 9/4/26 was on Delta so we bought two move up seats for $60.29 each, but we did not know the flight was operated by Air France flt AF 159 bit our information also said di
The reviewer tried to contact the company before posting this review.
Need refund for 2 seats that I paid $60.20 each to improve our seats in 9/4/26 DFW to DeGalule airport but they were for Delta because that was the airline we assumed we were flying to Paris on but it was actually AirFrance and they would not honor u
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
New York, New York
Solution
I needed assistance and decided to call this business at +1 80*-***-**** The response time was decent and the person on the line tried to help as much as possible. I had to be transferred once, but the second representative handled things better and gave me the correct information.
It wasn't perfect, but it was still a workable experience. I'm leaving this review to share how things went for me personally.
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Show Low, Arizona
Stupid Amount of time it took to rebook Delta's cancel Xmas Trip
- - Long holds on Delta phone and chat with no updates.
- - I was asked to pay more after delays and I will avoid Delta.
YOU WANTED TO GIVE ME 2 STOP FIGHTS FROM 5 AM UNTIL AFTER MIDNIGHT- WHEN I HAD A 5.5 HR TRIP NON STOP. I called Delta- on hold.
no time, no check back, no update, no hold place in line. After 45 min hung up. Started work with the Chat. Chat person was obviously not American or speaking English as first language.
He asked my questions that made no sense. Was trying call again on a different number. That one said 48 minutes hold time. WOW.
So I was doing both. After 50+ minutes on Chat we made a change while I was waiting for a responsse from my child to OK. I said OK to Chat and hung up phone. And as soon as hung up, my kid said NO.
AHHHHH. So I started all over immediately. Phone and Chat again. Chat person this time more qualified.
Went through all the work, hung up phone, 30 min total to hear I needed to pay more money. I had already been in tears. Now I was a complete mess. Asked for a supervisor on Chat- and was left there.
Left there, left there, and then disconected to start all over on chat. CRAP. I was a mess crying. I went to bed with my phone on hold with Delta until I got a real person 39 min after I had dialed.
THAT HUMAN ON PHONE PERSON WAS SPECTACULAR.
SHE EXPLAINED AS SHE WAS GOING THAT FLIGHTS WERE FULL AND IN THE END- BECAUSE OF DELTA MY YEARLY TRIP TO SEE MY CHILDREN WAS SHORTENED WHEN I BOOKED 4 MONTHS IN ADVANCE. I will do all in my power to NOT fly Delta in the future.
- Customer service sucks
User's recommendation: don't fly
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Providence, Rhode Island
I was scammed out of my gift card , and I gave up my seat , to scammed out of my money delta gave me , I’m unable to talk to anyone to get some answers
The reviewer tried to contact the company before posting this review.
- - Delta canceled the $400 gift card after I gave up my seat.
- - A refund promised by mail never arrived.
- - No one answered the phone; I won't fly Delta again.
I called
I was inconvenient because they took my gift card and canceled. It didnt refund me.
Didnt give me a new gift card didnt do anything and no one has no answers for me. No ones picking up the phone so no, I will not fly with Delta airline anymore or if I do, I will never give up my seat again.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Waukon, Iowa
Refusal to deliver a bag when it took 5 hours to find it had arrived almost a day late.
Delta ground personnel could not be reached by Delta employees at the Cedar Falls Airport to get a bag with a medical device delivered to a hotel 10 minutes from the airport. This bag was a day late getting to the airport.
- Dont care about their customers
- Do not care about people only profits
- Poor baggage claim
Preferred solution: Damages and satisfaction. Every individual working baggage at Cedar Falls CID airport for Delta should be fired.
User's recommendation: Avoid Delta and American Airlines.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerNo consideration for the well being of their customers.
- - On a full Delta flight, a coughing passenger forced me to stand in the back.
- - A rude attendant pushed me into the aisle; ER care for fever followed.
August 14 I took a Delta flight from Vancouver to Minneapolis. When I took my seat I noticed a lady coughing and acting ill.
I am 70 years old and a widow. I asked to be moved but it was a full flight. I moved to the back of the plane and stood for most of the flight. A male attendant was rude and kept moving me into the aisle where I was in everyones way who would go to the restroom.
On August 17th I was taken to the emergency room with 103.9 fever. I am terribly sick and I think Delta should have managed this situation much better.
I do not have family close by and this has been very difficult for me.
The reply I received from Delta was you take a risk when you fly. Next time walk.
User's recommendation: I will not fly Delta again. They have no consideration for their customers.
More to your little story. Why exactly did the attendant keep moving you?
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerTo report a problem on a recent flight
The reviewer tried to contact the company before posting this review.
- - Ill passenger on board prevented seat change on a full flight.
- - Staff were rude and moved me into the aisle; I later needed ER care for a high fever.
August 14, I took a Delta flight from Vancouver to Minneapolis. When I took my seat, I noticed a lady coughing and acting ill.
I am 70 years old and a widow. I asked to be moved, but it was a full flight. I moved to the back of the plane and stood for most of the flight. A male attendant was rude and kept moving me into the aisle where I was in everyone's way who would go to the restroom.
On August 17th, I was taken to the emergency room with a 103.9 fever.
I am terribly sick, and I think Delta should have managed this situation much better. I do not have family close by, and this has been very difficult for me.
Preferred solution: Apology
You take a risk when you fly. Next time walk.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Livonia, Michigan
The worst unhelpful
The reviewer tried to contact the company before posting this review.
I asked to receive a refund for 2 checked bags. The chat bot failed me twice. This is not the way Delta customer service should operate.
User's recommendation: Try to find a real live agent
Detroit, Michigan
Flight info flight delays with no reason - multiple gate changes- missed the connecting flight and had to spend the night in Atlanta on September 17 when friends flew out the same time same airport wi
- - Flight sat on the tarmac in Chicago, causing a late connection.
- - Return trip had three delays, three gate changes, and the earned points aren’t worth it.
On September 17, our flight sat on the tarmac in Chicago, which made us late for our connecting flight in Atlanta when United flew out of the same airport at the same time in Chicago and there were no issues. Now, trying to fly home, we have been delayed three times with no explanation as to why, and we have switched gates three times. The points I earned are not worth going through this hassle.
- Not helpful in trying to get a resulution
Preferred solution: Price reduction
User's recommendation: Fly united
Suttons Bay, Michigan
Missing bag
The reviewer tried to contact the company before posting this review.
Bag has been missing now since Sept 7. Delta does not seem to know where it is.
I have talked to agents every day and continue to get different info. We are very unhappy with Delta Airlines.
Preferred solution: Deliver product or service ordered
User's recommendation: If possible, do not check a bag
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Las Vegas, Nevada
Can't upgrade seat
Upgrade not available yet but she explained everything to me to my satisfaction. Just need to keep watching the flight for the seats to be available for upgrade.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Bellevue, Washington
Lost and found
The reviewer tried to contact the company before posting this review.
First told they didn't find my item and then received email next day saying they had it. Obviously it was there the whole time. Just happy someone found it.
Airline Expert Talks
Airlines making masks optional | How to travel safely this season?
Airlines announce mask-optional policy. A travel expert, Jamie Larounis, talks about dropped mask mandate on airplanes and what it means for travelers.
Jamie Larounis is a travel industry analyst with the Upgraded Points who shares tips on hotels, airlines, trains, and loyalty programs.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Brunswick, Georgia
Re: reservation #H8APZA I booked...
The reviewer tried to contact the company before posting this review.
Re: reservation #H8APZA
I booked Comfort Zone. All was great to SFO.
However, flying back, it was not Comfort Zone.
I had picked out my seats to and from, and the trip back to Atlanta, the seats were changed.
- All pros
Preferred solution: Price reduction
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Tampa, Florida
Voucher doesn't work
- - Flights from Florida to Germany had many cancellations and delays.
- - I got a voucher but can't use it; disputes take 21 days and it may expire.
I was flying from Florida to Germany. My flights got canceled and delayed so many times on the way home.
After running through the terminal, I finally made it home on a much later flight. I got a voucher for my troubles. So several months later, I tried to use the voucher to book another trip. But they won't let me.
Customer service chat did nothing to help. Disputes take 21 days to be resolved.
Meanwhile my voucher is going to expire. Very unfair.
Preferred solution: Full refund
User's recommendation: Never fly Delta
New York, New York
Massive delay. I missed my event
Worst experience ever. I would really appreciate a call back at 646-457-****.
Even after speaking to the customer service. I honestly felt that you guys dont care about your customers. Please give me a call so I can further discuss.
If I dont receive a call back. I will go ahead and call Chase travel and dispute.
User's recommendation: Honestly do not use Delta
Brands Related to Delta Air Lines
Companies Similar to Delta Air Lines
Frontier Airlines
“Flight cancellation and support/leadership: my flight was delayed and 20 minutes later canceled. The...“
American Airlines
“Refund 532655**** has not been processed correctly, started in July. They are in Warsaw, Poland. Please...“
JetBlue Airways
“Bonjour, Mon frère, mon copain ainsi que moi-même souhaitons déposer une réclamation concernant le vol...“
United Airlines
“I have several major complaints about my recent flights with United. 1st: Your desk representative was...“
Thank You for Your Reply! We are processing your message.
Your comment will appear after moderation
What did you try to use it for? It can only be used on the airfare portion .
not seat selection, upgrades or baggage fees. The base ticket price has to be at least $400 before seat, upgrade, baggage, fees or taxes.